REGISTERED CHARITY 1196194

Dove's Nest Ministries

REGISTERED CHARITY 1196194

Dove's Nest Ministries

About Us

Previously the Thetford Church of the Nazarene.

We are now a registered charity working in and around the Thetford area to;

Alleviate furniture poverty,

Raise an awareness of environmental responsibility,

and

Promote a culture of giving back to the community.

We hope to see all that engage with this ministry feeling 'at home' in their spirit, in their home, and in their environment.

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Furniture Project

DNM furniture project re-homes pre-loved furniture and basic household goods to individuals and families experiencing furniture poverty in and around Thetford, Norfolk.

The furniture project operates under a referral system. To make a referral to the furniture project please contact dovesnestministries@outlook.com for a referral form.

From time to time we are able to accept some self-referrals depending on individual need and our available resources at the time. Due to the nature of the charity - running entirely by volunteers, being dependent on donors for furniture and finances and having limited storage space we regret that we may not be able to fulfil all self-referrals.

REGISTERED CHARITY 1196194

How we work

The furniture project relies on the wider community to donate pre-loved furniture and household goods to the charity in order that we can donate these out to others in need. All donations are reliant on current stock availability and as such we are not able to guarantee the brand, colour or design of anything we donate. The majority of our clients are referred to us through other organisations and charities – please contact dovesnestministries@outlook.com if you are an organisation in need of a referral form. Everything we donate out is free of charge although we do encourage a manageable donation if possible (this enables us to cover our delivery costs and secure our services for future clients).

Waiting lists

We regret to inform you that due to high demand for our services we may need to add you to a waiting list if we do not have available stock. We are unable to suggest how long this may take since our stock is entirely reliant on donations to us.

Self-Referrals

We are able to accept some self-referrals depending on individual need and our available resources at the time. Due to the nature of the charity - running mainly by volunteers, being dependent on donors for furniture and finances and having limited storage space we regret that we may not be able to fulfil all self-referrals. Items we donate out are free of charge however we do recommend that all self-referrals make a manageable financial donation to the work of the charity to cover delivery costs and secure the future of our services. We will need to fill out a self-referral form over the phone with you which will help us to assess your need, fulfil charity requirements and assess what support we can offer. Please leave us your phone number if you wish to proceed.

Personal Data

A full description of how we use your personal data can be found in our Data Privacy Notice on our website.

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Socials

Creating a space for people to connect with each other.

The first of our Socials took place in March 2022 celebrating the first anniversary of Doves Nest Ministries with a cake buffet and family friendly entertainment.

Since then we have held regular events including a quiz night, BBQ and circus skills and a Nerf sootout.

We look forward to future events.

To be put on our mailing list to keep up to date with events

e-mail: dovesnestministries@outlook.com

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Dove's Nest Community

Our worshipping community operates:

• outside of traditional church structure,
• separate from sunday morning worship,
  
• as an all age community,
  
• always includes hospitality, an activity and a Biblical theme.
  

Milkshakes and mosaic making

Missions in Pakistan

Annual Shepherds meal

Throw it together Nativity

Night Light

Bread making and the parable of the yeast

We would love you to join us!

Contact us for information.

REGISTERED CHARITY 1196194

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Donate to us

Financial Giving to Dove's Nest Ministries

Every amount, whether a regular monthly amount or a one off donation, enables us to continue offering support to people experiencing furniture poverty.

In the period of October 21-September 22 your donations enabled us to support 112 households to receive essential furniture and house hold goods.

Families like Jennie and her son (name changed) who had been in temporary accommodation for a substantial amount of time before being given a permanent residence. Coming from temporary accommodation Jennie did not own the furniture they were using and would have found it very difficult to finance new furniture for the family’s new accommodation all in one go. We were able to donate a substantial amount of furniture and household goods including towels, bedding, dining equipment and lounge furniture to ease this financial burden upon the family.

Your support is vital for us to continue this life changing work.

Account number: 45225863

Sort code: 309897

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Donate to us

Donating goods to Doves Nest Ministries

We regret that our ability to accept donations is dependant on storage space available. Contact us to find out our latest availability.

T's&C's

These items are my property to donate. I agree that my donation can be used for the charitable purposes of Dove’s Nest Ministries in accordance with the charity objectives.

Most donations will be re-homed to families in need within the local area.

Dove’s Nest Ministries reserves the right to refuse any donation not fit for re-homing. Where the donation is not appropriate for rehoming within Dove’s Nest Ministries but may benefit a partner charity/organisation or acquire funds for the organisation Dove’s Nest Ministries reserves the right to sell the items or donate to partner charities, all proceeds being put back into the Ministries funds to continue its charitable works.

I will allow volunteers safe access to the property where the donation is kept; ensuring animals are kept at a safe distance and a clear, safe passageway is available.

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Volunteer with us

REGISTERED CHARITY 1196194

Dove's Nest Ministries

News

REGISTERED CHARITY 1196194

1. Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2. Who are we?

Dove’s Nest Ministries is the data controller (contact details below). This means it decides how your personal data is processed and for what purposes.

3. How do we process your personal data?

This Charity complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -

• To enable us to provide a charitable service for the benefit of the public in a particular geographical area as specified in our constitution;
  
• To fundraise and promote the interests of the charity;
  
• To manage our employees and volunteers;
  
• To maintain our own accounts and records (including the processing of gift aid applications);
  
• To inform you of news, events, activities and services running at this Charity;
  
• For safeguarding the Charity, our volunteers, beneficiaries and event attenders?
  
• In accordance with the support your request (or we recommend) we may pass your data on to other similar organisations (charities and compassionate organisations), you will always be notified of this.
  

4. What is the legal basis for processing your personal data?

• Explicit consent of the data subject so that we can keep you informed about news, events, activities and services and process your gift aid donations and keep you informed about Charity events.
• “Legitimate Interest” is the basis for processing data that is necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement;
• Processing is carried out by the charity, with a compassionate and religious aim, provided: -
• The processing relates only to members or former members (or those who have regular contact with it in connection with those purposes); and There is no disclosure to a third party without consent.

5. Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared with other members of the charity in order to carry out a service to other charity members or for purposes connected with the charity. We will only share your data with third parties outside of the charity with your consent or where required by law.

6. How long do we keep your personal data?

If you provide personal data, such as name, address and telephone number, we will keep this data for as long as you are a member or a regular attender; and will keep gift aid declarations and associated paperwork for no longer than 6 years after the calendar year to which they relate.

7. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -

The right to request a copy of your personal data which the Charity holds about you;

The right to request that Dove’s Nest Ministries corrects any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary for the Dove’s Nest Ministries to retain such data;

The right to withdraw your consent to the processing at any time;

The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]

The right to lodge a complaint with the Information Commissioners Office.

8. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. Contact Details To exercise all relevant rights, queries or complaints please in the first instance contact Mary Welham (Trustee) on behalf of Dove’s Nest Ministries 07538311407/dovesnestministries@outlook.com

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/

Review date: January 24

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Complaints Procedure

Dove’s Nest Ministry takes concerns/complaints seriously and treats them as an opportunity to develop our practice and services. We have a process through which you can let us know if for any reason you are not satisfied with your dealings with the organisation.

We believe that concerns are best dealt with in a calm and non-confrontational manner and so will treat you with respect, listen to your concerns and attempt to provide a mutually acceptable outcome without the need for escalation or formal measures. We request that you equally treat us with respect and courtesy.

Initial concern

Many issues can be resolved informally by speaking calmly and respectfully to the individual concerned. If this is felt to be an inappropriate course of action, the issue remains unresolved or you are not satisfied with the response, you may ask to speak to a ‘Team leader’ with supervisory responsibility for the individual. Following this you may wish to make a ‘formal written complaint’.

Formal written complaint

Complaints can be made by contacting our administration:

dovesnestministries@outlook.com:

69 Norwich rd,

Thetford,

Norfolk,

IP24 2 JJ

Please include your name, address/e-mail address, and contact number and state that you are making a ‘Formal Written Complaint’ so that we can respond to and log your concern.

Since Dove’s Nest Ministries is run by volunteers and does not have full time administration staff please be aware that our response may not be immediate and allow adequate time for us to respond to your correspondence.

The charity administration will address formal written complaints; gathering information, carrying out any necessary investigation and making a response. As a small charity it is important to note that our volunteers may have multiple roles with the charity and that members of the administration may also be charity trustees. The charity Trustees are very involved in the day-today running of the charity and it’s oversight and may be contacted by the administration for advice in order to resolve the issue.

Depending on the nature and severity of the complaint it may be appropriate for the administration to defer straight to the Charity Trustees.

Should the issue not be resolved at this stage you may ask for the board of Trustees to be contacted.

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Complaints Procedure

Complaint to the Board of Trustees

Upon your request or because the charity administration feels it necessary to do so, your complaint may be brought to the Board of Trustees for discussion at the next appropriate Board meeting. Following this meeting the Chair of the Trustees will contact you regarding the decisions and or course of action determined by the Board of Trustees.

Should the issue remain unresolved and you feel it necessary you may contact the Charity Commission to complain about the practice of Dove’s Nest Ministries (information below).

Complaining to the Charity Commission

Before submitting a complaint to the charity commission you must complain directly to the charity first or be able to explain why you could not do this. Only use the charity commission’s complaints procedure if there is a serious risk of harm to the charity or people it was set up to help.

Examples of serious issues include:

a charity not following the law, with damaging consequences to its reputation and public trust in charities generally

serious harm to the people the charity helps or other people who come into contact with the charity through its work

a person or organisation receiving significant financial benefit from a charity

criminal, illegal or terrorist activity

a charity set up for illegal or improper purposes

a charity losing significant amounts of money

a charity losing significant assets, for example land or buildings

Information regarding complaints to the charity commission can be found:

https://forms.charitycommission.gov.uk/raising-concerns/

Fundraising complaints

Fundraising complaints should be brought to the attention of the Funding Regulator. https://www.fundraisingregulator.org.uk/sites/default/files/2018-07/Complaints-handling-guidance.pdf

REGISTERED CHARITY 1196194

Dove's Nest Ministries

Connect with us

Contact us:

e: dovesnestministries@outlook.com

p: 07538311407

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Dove's Nest Ministries

Dove's Nest Ministries (group)